Frequently Asked Questions
Are your products suitable for children?
Please note that all the items being sold on this website are intended for collectors are therefore not suitable for children under the age of 14 due to small parts and possible choking hazard
Who makes your products?
All product codes starting with the letters 'DD' have been individually handcrafted by myself so there may be an ever so slight variation in size and colour from the photo shown. Please note that all photographs are very highly magnified, they actually look much more realistic to the naked eye...which is obviously how they will be seen in most cases. You will see a '1p' in all photographs, this will give you some idea of the actual size only. All other items I sell are sourced from other companies.
Do you have a shop?
I don't have a shop I only sell my miniatures on Ebay, Facebook, Blog, Dolls House Exhibitions and obviously this website.
How long will it be before I receive my order?
I aim to keep most items in stock and to dispatch orders within 2 working days, subject to cleared payment, or in the case of payment by cheque or postal order, the receipt of cleared funds. Europe & Rest of the World, PayPal only please. In the event that I for any reason are unable to meet this delivery I will contact you to advise when delivery will be possible or to offer a refund if preferred. Orders are sent by Royal Mail, for larger orders, recorded, these larger orders will therefore need to be signed for. Please bear this in mind when placing your order...changing the delivery address if need be. I always get' Proof of Posting' Overseas customers should note that you may be liable for taxes in your own country. These remain the sole responsibility of you the customer.
Free postage when you spend over £10.00 (applies to UK only)
Do you except returns?
If for any reason you are not satisfied with any of your purchases or they have been damaged in transit, you can of course return for a refund or replacement, whichever you prefer (return postage is at the expense of you the customer) Returned items must be in the original packaging. Remember to include your details with any returned item/items. Please also make sure that you obtain 'Proof of Posting' as I cannot refund on items that I don't receive.
Do you sell to trade?
I consider my prices to be very reasonable for the amount of time and effort that goes in to making them, so I am only willing to apply a small discount for trade orders. Please contact me for futher details.